FAQ

HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving an email.
 

DO I HAVE TO PAY FOR SHIPPING?
No. We offer free shipping worldwide!
 

DO YOU SHIP INTERNATIONALLY?
Yes we ship internationally and to almost all countries. You will receive your shipment 5-25 days after the order is shipped depending on location. All orders are shipped out within 1 to 2 days. For more information please see our SHIPPING POLICY located at the bottom of our site.
 

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff can pack and ship out your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order number so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
 

HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.
 

WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order and type of items you may receive separate packages that may possibly arrive 1~5 business days apart.

 

HOW CAN I TRACK MY ORDER?
Simply go to the TRACK MY ORDER link on the top left side menu of the page and input your tracking number to see where your package is. If you need further assistance, use the CONTACT US link on the top left side menu of the page to send us an email.
 

WHY ISN'T MY TRACKING NUMBER WORKING?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes between 2-4 weeks depending on the location, so you can estimate that it will take about that long from the time your package ships until you'll receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.

 

I RECEIVED A DEFECTIVE, DAMAGED OR WRONG PRODUCT WHAT DO I DO?
We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance. You can do this by using the CONTACT US link on the top left side menu of the page to send us an email. We will reply within 24 hours of hearing from you.

 

CAN I REQUEST A REFUND, RETURN OR EXCHANGE?
For more information please see our REFUND POLICY located at the bottom of our site.
 

WHAT IF THE PRODUCT I WANT IS OUT OF STOCK?
If the product you want is out of stock feel free to come back and check after 24 hours. Our warehouse is pretty quick in stocking up products. Alternatively, you can send us an email by using the CONTACT US link on the top left side menu of the page and as soon as our product is back in stock we will notify you via email.